ONLINE BOOKINGS

Bookings made online are only for Ex Australia, we hold the right to reject online bookings if we believe that they are not genuine or are fraudulent. Some online fares will incur a booking fee or service charge.

APPROXIMATE BAGGAGE ALLOWANCE

Cabin and checked baggage allowance does vary from airline to airline, but as a general guide:

First Class:            40 kg free baggage allowance per person.

Business Class:  30 kg free baggage allowance per person.

Economy Class:   20 kg free baggage allowance per person.

For travel to and from the USA, the free baggage allowance is 1 piece per person. Please check with your consultant for dimension and weight information. Please note that some domestic airfares and Trans-Tasman airfares may not include any checked baggage. Visit http://www.skiddoo.com.au/help to view further baggage allowance details.

RECONFIRMATIONS

We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations.

CREDIT CARD TRANSACTIONS

The credit card holder must be travelling. We do not accept any third party credit cards and we hold the right to reject your credit card. In the event that payment has been made to Skiddoo Pty Ltd by credit card, you agree that you will not seek to charge back your payment to Skiddoo. Where you pay by cheque, you agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including cancellation fees, before refunding the balance to you.

FREQUENT FLYERS

Please advise you travel consultant your frequent flyer details. Your consultant will pass these details on to the relevant supplier, but we cannot guarantee that the supplier will credit any points for your booking. Please retain all boarding passes to allow verification of your travel if required.

CANCELLATION AND REFUND FEES

Cancelled bookings will incur charges, which can be up to 100% of the cost of booking, regardless of whether travel has commenced. Check with your consultant and the fare rules if the fare is refundable, as not all fares can be refunded. Our administration fee is $133.00 per ticket plus any airline cancellation fees. Refunds take approximately 12 weeks to process. If we incur any liability for a cancellation fee for any booking cancelled by you, you agree to indemnify us for the amount of that fee or charge.

CHANGE & REISSUE FEES

Fees will also apply where a booking is changed or tickets are reissued. Please check with your consultant whether the fare is changeable. Fees will apply to all changeable fares. Our administration fee is $72.00 per ticket, per change plus any airline charges. Where we incur any liability for a charge or reissue for any booking, you agree to indemnify us for the amount of that fee or charge.

TRAVEL DOCUMENTS

Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date-changeable, non-transferable and subject to cancellation and/or amendment fees. All airline tickets must be issued in the name of the passport/photo identity holder. Any errors in names on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.

PRICE

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full and prices quoted are subject to change. Such factors include adverse currency fluctuations, fuel prices, taxes and airfare increases. Please contact us for up-to-date prices.

TRAVEL INSURANCE

We are an authorised representative of QBE Limited. Financial product advice in this document has been prepared without taking into account your current situation. You should consider the appropriateness of it having in regard to your objectives, financial situation or needs. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

PASSPORTS AND VISAS

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other services and other government authorities. Any fines, penalty payments or expenditure incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry.

TAXES

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

AGENCY

Skiddoo acts as a travel agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other wholesale service providers. All bookings are made subject to the terms and conditions and limitation of liability imposed by these service providers. Your legal recourse is against the specific provider, not Skiddoo. If, for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider not Skiddoo.

LIABILITY

We do not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly, by force majeure or any other event which is beyond our control.

SPECIAL REQUIREMENTS

Please advise our travel consultant of any special requirements you may have, such as special meals, medical requirements, et cetera.

TRAVEL ADVICE

For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

HEALTH

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.