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Policy Wording

Please read the Policy Wording and PDS for full terms, conditions and exclusions.


How can I claim

Advise all claims to Chubb within 30 days of a claim event or as soon as reasonably practicable. (See below for contact details).

  • You must submit all supporting documentation as shown on your claim form. 
  • Immediately report all loss, theft or damage under luggage and travel documents to the police and Transport Provider and obtain a written acknowledgment.
  • For liability claims do not make any admission or offer. Request the claim against you be put in writing.

Please send your completed claim form to or post to Chubb at the address, shown on your claim form.


Contact Chubb

You can contact Chubb to discuss your policy by calling 1800 803 548   (Monday to Friday 8:30am - 5:00pm).

Alternatively, you can email Chubb at

Chubb Insurance Australia Limited ABN 23 001 642 020 AFSL No. 239687 (Chub) insures this product and Skiddoo Pty Ltd (ABN 22 141 736 094) (Skiddoo) AR No 421997, promotes this product. Chubb and Skiddoo only provide general advice and do not consider your objectives, financial situation or needs. To decide if the product is right for you, read the Policy Wording and PDS. You must be 18 years old or over to purchase this product. Cover can be purchased on behalf of people under 18 years old.